Privacy Policy

Ann Gibbons trading as SHAMROCK CLINIC.

This Privacy Policy explains how SHAMROCK CLINIC will look after all personal information that we receive, whether directly given to us by the client, learnt through the client relationship, marketing communication choices made or via any other methods.

PERSONAL INFORMATION WE COLLECT

Personal information is collected at the following points, whether online, in person, via paper, email, text message, social media or telephone:
• Booking an appointment.
• Visitng the salon.
• Buying products.
• Applying for a job.

The information you give us may include:
• Your name.
• Your email address.
• Postal address.
• Your phone number.
• Relevant medical history, for example allergies, pregnancy etc.
• Payment information.
• Transaction information.
• IP address.
• CV.

*If the client is under the age of sixteen, SHAMROCK CLINIC will only hold/use their personal information if a parent, carer or guardian has given us consent to do so.

HOW PERSONAL INFORMATION WILL BE USED

SHAMROCK CLINIC will not use or share any personal information with a third party without the client's consent. Except in the following circumstances:
• To prevent fraud.
• If necessary by UK law.
• Deliver on contractual promises with the client, which includes treatments booked.
• When there is a business/commercial reason, except in cases that this reason is exceeded by the client's rights.
• With the client's consent. We will always seek consent before holding medical information.

Personal information could be shared with the following:
• Providers of any salon software system that SHAMROCK CLINIC may use now or in the future.
• Any mailing houses or email marketing systems, such as MailChimp, which SHAMROCK CLINIC may use now or in the future.
• Host of the SHAMROCK CLINIC website, FastHosts. Please find their Privacy Policy here: https://www.fasthosts.co.uk/terms/privacy-notice.
• Website designer and management, Indie Presence. Please find their Privacy Policy here: http://www.indiepresence.co.uk/TheLegalBit.html.

Please note, there will always be data protection and security policies in place with all of our suppliers but SHAMROCK CLINIC cannot be held accountable for concerns beyond our control.

ACCESSING AND UPDATING PERSONAL INFORMATION

The client has the legal right to request a copy of the personal information that SHAMROCK CLINIC hold on them. In order to obtain part/all of their personal information please use the below contact details:
Contact name: Ann Gibbons.
Contact email address: info@shamrockclinic.co.uk.

This service will usually be free. However, UK law permits SHAMROCK CLINIC to take a fee in order to cover administration costs in cases which we deem unfounded or excessive.

The client may also request SHAMROCK CLINIC correct, remove, delete or stop using personal information that is no longer accurate or the client no longer wishes us to retain. Please use the below contact details in order to do so:
Contact name: Ann Gibbons.
Contact email address: info@shamrockclinic.co.uk.

RETENTION PERIODS

SHAMROCK CLINIC will retain your personal information for five years from your last visit to the salon, for medical record purposes. We are legally obliged to keep financial transactions for seven years. After this period of time we will securely dispose of all personal information.

The client can request that we securely dispose of their personal information at any time.

WHERE WE STORE PERSONAL INFORMATION

Client records are safely stored away from the public for the sake of client protection and privacy.

The SHAMROCK CLINIC website is hosted by Fasthosts. Please find their Privacy Policy here: https://www.fasthosts.co.uk/terms/privacy-notice.

USE OF COOKIES

Cookies are "a message, or segment of data, containing information about a user, sent by a web server to a browser and sent back to the server each time the browser requests a web page"(www.dictionary.com).

SHAMROCK CLINIC use Google Analytics in order to obtain standard internet log information, collect visitor behaviour data and to compose regular statistical reports on website activity.

If the website visitor does not wish to accept these cookies, it is their responsibility to ensure their browser is set to achieve this. In some rare cases the SHAMROCK CLINIC website will not perform as intended in this instance.

For more information on cookies and how to remove them please visit the following third party websites:
• www.aboutcookies.org
• www.allaboutcookies.org

MARKETING
It is possible SHAMROCK CLINIC will send you information about services, treatments and products which we believe will be of interest to you.

SHAMROCK CLINIC will always ask for a client's consent before sending marketing information. The client has the right to opt out from SHAMROCK CLINIC contact at any time. This includes marketing and sharing personal information with third parties at any time. Please use the below contact details in order to do so:
Contact name: Ann Gibbons.
Contact email address: info@shamrockclinic.co.uk .

CHANGES TO THIS PRIVACY POLICY

SHAMROCK CLINIC routinely reassesses and updates their Privacy Policy and website. Any changes are implemented as quickly as possible.
This Privacy Policy was last updated January 2019.

THIRD PARTY WEBSITES

This Privacy Policy only applies to the SHAMROCK CLINIC website. When connecting to external websites please read their own Privacy Policy.

CONTACT DETAILS

Any questions regarding this Privacy Policy or personal information held must be communicated in writing. Please use the contact details below in order to do so:
Contact name: Ann Gibbons.
Contact email address: info@shamrockclinic.co.uk.
Contact postal address: Shamrock Clinic, 15 Hillside Road, Lower Stondon, Bedfordshire, SG16 6LQ.

You have the right to contact the Information Commissioner's Office. Please refer to their website for further details: www.ico.org.uk/concerns/handling.

Ann Gibbons trading as SHAMROCK CLINIC.

Privacy Policy January 2019.